Shell reintroduces the personal touch to selected fuel stations throughout Britain.
Do you yearn for the halcyon days of motoring when there was always a friendly face on hand at petrol stations to help speed you on your way?
Nostalgia or unnecessary? Whatever your view, Shell has reintroduced forecourt attendants at selected times at nearly 300 of its sites across the UK. The Attended Service programme is a free service designed to help drivers with advice on fuels and fuel efficiency, basic car care and safety tips.
The company has introduced almost 400 forecourt attendants, all trained by the Automobile Association (AA) to be able to carry out a range of car care tasks, such as checks on oil and screenwash levels, tyre pressures and tread condition.
Attendants will also advise customers on correct fuel selection, after its research revealed that nine per cent of motorists have filled their car with the wrong fuel. In addition, even though the vast majority (90 per cent) claim they know how to check their oil, more than one in eight (13 per cent) leave this to their annual MoT test, although it’s not part of the roadworthiness check.
The company would also like to hear from anyone who was a Shell forecourt attendant in previous years. They are invited to email UK-Attended-Service@shell.com
Melanie Lane, the general manager of Shell UK Retail, said: “Across the industry, UK forecourts are generally not considered the most inviting and customer service-focused environments, and we aim to do something about that. The reintroduction of forecourt attendants will be a welcome addition for many of our busy customers.”
Edmund King, the president of the AA, said: “The introduction of forecourt attendants to Shell sites is a welcome move for motorists across the UK. Our work in training the new Shell attendants to become the front line on road safety and motoring advice will be a great help to UK drivers, and make our roads a safer place. We salute the return of the forecourt attendant, a great reminder of the golden age of motoring.”