Retail Accounting

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Sir Terry Leahy on retail

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Sir Terry Leahy is somewhat a legend in the UK business community. When he joined Tesco, he concluded that Tesco should stop following a strategy of catch-up and start leading through market knowledge, which led to his success in devising and implementing the Tesco Clubcard loyalty program and also successfully monitoring the shopping habits, movements, and political opinions of Clubcard holders. This strategy had a profound impact of Tesco’s relationship with its customers and used the insight to make customer centric decisions.

We stumped across a video of Sir Terry Leahy and felt it was worth sharing


Author: retailaccounting

CounterBooks is an online retail accounting management suite which is used by retailers across the world.

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